Niagara Falls is a great place to take a mini vacation for us Torontonians. My last two mini-vackays have been to the Embassy Suites using their package deals that are an amazing value!! First one I went with my significant other and the last time we went with all the kiddies!!
One of the highlights of our little getaway is eating at the Keg that is located right inside the hotel. We had the pleasure of not only enjoying their great food but also meeting the restaurant manager Christina St. Angelo, she is one of those rare employees that loves what she does and it comes through in the form of her top-notch customer service! When we were there one of the steaks was a bit over-done and she came by to make sure we knew it would be just a few minutes for a new one and she left the sides so we could snack while waiting. She even bought us desert and made sure to come back for a table check after then new steak came out.
The hotel itself is clean and the rooms are very…well, roomy! check-in has always been super quick and even when I get there at 2:30pm a room is usually ready. The indoor pool is nice (the hot-tubs could be a little hotter), the gym is a good size and well maintained.
One pet peeve is that for some reason they put a hold on your Visa for the amount of the room plus an extra amount and then they charge the Visa on check-out but the hold always shows as diminishing my credit limit for a few days (making me wonder if I over-spent somewhere).
They just emailed me a great $95 deal that includes a bunch of extras (including a $40 voucher for the Keg) but we can’t make it this time!! But we will see you soon!!