Let’s just say I think hell just froze over!!  It must have because I actually received superb customer service today.  The past two years have been a huge let-down customer service wise for me.  I had a huge blow-out with a Niagara based motel chain, terrible restaurant service at many of my local favs (Pickle Barrel, Steeles Deli Warehouse), disappointed by Starbucks as you can see in a previous posts, Mandarin really got me angry with their holiday cash grab.  Walmart tried to trick me with some fraudulent pricing and the list goes on and on….maybe I am just a crabby customer as I grow older and wiser?

Anyways, I noticed my brakes have been squeaking a bit lately in the rain but I thought it might be normal but then I figured I had the car for almost a year so maybe I needed new brake pads.  I went to the dealership and they told me “of course you need new brake pads, you have almost 30k right?”  I was at 27k but hey the dealership must know their stuff.  I asked for a quote and it was $200 just like the quote I got from the local Speedy Auto Service near my work, at 5829 Hwy. 7 East. I asked them if they give the same warranty as Speedy and they said they don’t but they will give me better brake pads.  Then they tried to tell me I should get my rotors ground or something for another $300, at that point I figured they were trying to scam me.

So I made my appointment with Speedy for just the pads and went today at 5:10pm (I should also note they agreed to stay a bit past closing time to accommodate my schedule!).  Anyhow, I dropped off my car and went next door for a burger and asked them to call me if there was any problems.  Sure enough 15 minutes later I got a call, “we looked at your brakes and you have 85% of the pad left, you definitely don’t need any brake pads.” Awesome, honest customer service.  They could have charged me $225.00 and left my old pads in and I probably never would have found out.  So thanks again to Speedy Auto Service in Markham, you have earned a life long customer and I will certainly spread the word about your great customer service and honest business practices.

Shameless plug, give them a call at 905-294-7874!