I have not been to this location for the past three years because my previous visit did not go well. Food was cold and portion was very small. But we had a group of eight for this weekend and the choice was made for me….I do think the location is attractive looking and the host staff was relatively polite. We waited about 20 minutes for our table to be ready, which is reasonable. We did get jostled and shot a few dirty looks because we stood around the service bar area.
Let’s just skip to the chase - the food was not good, the pizza was bland with very little cheese, the chicken parmesean was thick, dry and mostly tasteless. Someone that had salmon said it was good but the rest of the people in our party felt the food was not very flavourful and most meals went only partly eaten. The bread and Cesar salad were good. The table service was bad, I am guessing this was because on parties of 8 or more they automatically add in a 15% gratuity. I had to ask the waitress mulitiple times to bring extra napkins and after the first table check she disappeared for quite a while and we were left with our dirty dishes on the table until one of us got up and specifically asked her to please clear the table and refill a couple of water glasses.
When I brought this to the attention of the manager he was quite rude and held his head up high saying he was the owner? He did say he would speak to the waitress and further went on to say we did not have to tip her but he did so in a very rude and condesending manner. I rate this visit as follows: food 3/10, service 3/10, atmosphere 7/10 - overall 4/10 I will be taking another three year break from this location and maybe from Il Fornello entirely.