I have screenshots of the call length but I figured most people that deal with Rogers will believe me anyways.  The call lasted for 34 mintues and I was put on hold a record breaking 6 times!!

I don’t even know what to say anymore….the service is just so bad.   I sent a text to the customer service guy at the Office of the President asking to please cancel my second phone with them.  I am willing to hold out a little longer on my main line hoping my data and dropped calls improve.  They have a senior tech support person working on it.

I will keep you all updated and thanks for the messages of support.

I spent three miserable hours dealing with Rogers employees today.  First I went into a Rogers Wireless store to ask about upgrading the hardware on one of my phones (for my son).  First I was told I could not upgrade to a smart phone without data.  Then I was told that yes I could upgrade to a smart phone that requires lite service.  I was given a few choices and when my son said he wanted the Blackberry Curve as his choice we were told they did not have it in stock and they could get it next week, or I should go to another Rogers store.  Next we went to another Rogers store and were told they have it in stock but I should call and find out if they can add BBM to my plan.  They said if I had unlimited texting they should be able to just add ‘the BBM code’ and they have done it before.  I have a grandfathered plan that Rogers gave me a few years ago when they wanted me to commit to a 3 year plan after mine expired.  They were very generous and gave me a plan with a bunch of credits.  These days it is not looking that great compared with the competition but at the time I felt it was a good value.

I called and spoke to a representative that said I needed to get a data plan or a social networking plan to use BBM, this would be an additional $15 a month which would basically double the cost of my $20 base plan.  I asked to speak with a manager and was put in a cue for about 15 minutes till I gave up.  Then the store sales person called and tried to explain what I was looking for and she tried to add BBM but needed to re-activate my Internet for that account.  That did not work so I was told to use their customer service phone to call in.  I called in again and this rep said I don’t have data…..over and over again.  I asked to speak to a manager and he said he would need to get permission, I waited on the line for about 10 minutes while I heard typing in the background and was still not connected. I asked how much longer and he said he did not have permission to transfer me yet.  I asked to be put to the cancellation department instead, he proceeded to type for another 3 to 5 minutes and then I was transferred to Byron.

I explain that I had been on the phone or spoke to many Rogers employees and was getting a bunch of different information.  All I wanted to do was get my hardware upgrade and be able to have BBM working on that account without spending an additional significant amount each month.  I explained that if there was no way to add it to my plan affordably perhaps they could give me a new plan and apply some of the existing credit amounts to bring it as close to the current amount as possible. Again, he kept repeating himself, saying - your want a new feature you have to pay the full amount of $15 per month for a 50meg data plan.  I told him I had  heard different from two in-store reps and he just kept saying he could give me BBM for an additional $15 per month.  I told him that I didn’t feel like he was being flexible and explained how friendly and helpful Rogers appeared when they wanted to lock me in to a contract but now that level of service seemed to have evaporated.

So three hours and 6 Rogers employees later I still have not had this settled and had to get a refund on the phone.  I am now thinking of suing Rogers in small claims court so I can break the contract without penalty.  If any of you have had similar experiences or if there is any lawyer out  there that wants to help me take Rogers to court them please respond via comments.

I am going to forward this on to Rogers head office and see if I can get anyone there to help me out and will update this post.

December 13, 2011 update:  A couple of days ago I got a NO REPLY response from Rogers saying I did not escalate my complaint properly and I should contact customer service!  I responded to the ombudsman saying that I was told the only option I had for escalation was the Office of the President from the last person, Byron I spoke with at Rogers.  I also said it was very convenient that the email they sent can not be reply to.

On Monday morning I got an email from the ombudsman saying he would forward my complain to the Office of the President.  I received a phone call this morning from Sam, he was fairly nice but pointed out that I never started any service tickets (I was never offered that option) and I did sign a contract and receive discounted hardware.  I told him that I felt Rogers is not honoring its side of the agreement by providing me with poor cellular and customer service.  He did offer me a $5 per month discount from any data I have to add to get BBM service and he told me a level 2 technician would contact me about my poor data service and dropped calls.   I asked if he would be able to waive any of the service fees from the early hardware upgrade and he said they don’t do that anymore.  He went on to tell me how he actually cares about customer service and part of his job was to help figure out these problems from a more global standpoint.  He seemed somewhat sincere but I also got the feeling he was jaded from having to deal with so many complaints.  I have to admit I have on occasion lost my temper with Rogers but I truly believe customer service should always be about the customer.

Update: It seems within the first hour of these pothole stickers being used they have already caused over 14 motor vehicle accidents in the Greater Toronto area!  Monique Spendez was interviewed just minutes after the crash below and she said; “I saw this huge set of potholes in the road, I swerved to avoid them and almost ran into a van in the oncoming lane.”  She went on to say; “I then spun-out and hit a pole.”  “I will be suing the city for this!”

It is being reported that Richard Morsender of the Toronto Road and Transport Department has approved the use of pothole road stickers on a trial basis in 45 school zones throughout the GTA (Greater Toronto Area).

Last year there were more than 4,000 speeding tickets given to motorists that ignored the reduce speed signs posted in school zones in the city of Toronto.  It is estimated that pothole stickers will help reduce speed in school zones by up to 90%.

When you go directly to the  Skyline Inn website you can see the Waterpark deal is only $159 so even after adding in the $60 extra value ($40 dinner coupon and $20 arcade credits) you still end up at only $219 which is $110 less than their claim of a $329 value.

I love a deal but I think both Kijiji and the Skyline Inn are trying to pull a fast one on people!

When I called the reservation line and asked about this discrepancy they tried to say it must have to do with the date I booked but for Friday’s and Saturday’s it says you add in the $20 or $50 respectively, so the value is not any better on those days.

I am waiting for a call back from Anthony, the manager at the Skyline Inn and also from support at Kijiji, I will update this as information becomes available.

Paul Coon, Vice President of Green Vehicle Disposal commented, “We currently have more than 100 auto recyclers in our program across North America and I highly recommend all affiliates and any auto recycler who is serious about protecting the environment to invest in a Crow Environmental System, it is that good!”

David Gold, Owner of Standard Auto Wreckers shared his excitement about the Crow system. “I can’t tell you how excited we are to have this system installed in our recycling yard, we searched for years for the best solution and we finally found it with Crow Environmental vehicle de-pollution system. You can’t put a price on protecting the environment; this system represents a substantial and worthwhile investment for us!”

In addition to being the founding member of the Green Vehicle Disposal Program (www.GreenVehicleDisposal.com) in Canada and the USA, Standard Auto Wreckers is also well known for their charity work and are the founders of Charity Car donation programs in both the USA and Canada (www.CharityCar.ca and www.CharityCar.us).

KSCST’s (Korean Senior Citizens Society of Toronto) 25th Walk-A-Thon on October 15, 2011 which will kick-off at 11:00am at Christie Pits Park. The Walk-A-Thon will be attended by dignitaries including MPs, MPPs, City Councillors and the Consul-General of Korea as well as members of the local and ethnic media.

The Korean Senior Citizens Society of Toronto is dedicated to promoting the physical and mental welfare of its members by offering assistance with housing and pension applications, income taxes, telephone and in-person counseling services, ESL classes, translation services, as well as organized sports and recreation activities, amongst others. Additionally, the KSCST seeks to contribute to the development of local communities within Canada through the sharing of traditional Korean culture, community volunteerism, and the practice of honouring and respecting the elderly to enrich the multicultural diversity of Canadians. Since its establishment in 1973, the KSCST has grown substantially from its 15 founding members to over 2,000 registered members throughout the Greater Toronto Area (GTA) with an average of 100 Korean seniors using their services daily.

Suresh broke the record for the longest talk show at 63 hours.  The previous record was 50 hours and 9 minutes.

Since starting in 1996, Suresh Joachim has broken over 60 records around the world including drumming continuously for 84 hours; running on a treadmill for 168 hours covering 659.27km; ironing continuously for 55 hours and 5 minutes; completing the farthest moonwalk distance in 24 hours of 49.252km; the longest continuous crawl of 56.62 km; and having the most candles on a cake which was 30,150.  And many, many more!

Below is David Gold (middle from Standard Auto Wreckers), Raymond Cho  (left, City Councillor Ward 42 Scarborough) and the record breaker himself Suresh Joachim on the right!

David Gold and Raymond Cho were on hand to kick things off!

The world record challenge started yesterday at 2pm and here is the video!

The wheels are now in motion for Suresh Joachim – film, actor, producer and

1.         The car must be pushed, and the pusher must be in direct contact with the Vehicle while pushing.

2.        Pulling the vehicle using a harness and/or rope is not permitted.

3.        The total weight of the vehicle used should be at least 730 kg (excluding driver).

4.        The car must contain a driver at all times to steer it. The engine may be running if necessary to power the brakes and steering, but the vehicle should not be put in gear during the attempt. No driver can drive for more than four hours during the attempt.

David Gold of Standard Auto Wreckers will join Suresh Joachim, where the event is taking place to mark this world record breaking feat!

The Details of the Attempt are:

VENUE:    Richmond Hill Golf & Country Club - 8905 Bathurst Street, Richmond Hill, Ontario (Golf parking lot)
START:     Friday September 23^rd at 2:00pm
FINISH:     Saturday September 24^th at 2:00pm

The event will also feature Exclusive raffles and prizes, including the chance to win $1,000,000 in “The Million Dollar Shot” sponsored by Pink Elephant Marketing & $10,000 in cash prizes in the Total Health Pharmacy Putting Content.