So Starbucks has tasty coffee right?  But it is kinda expensive right?  But the service is good and it is high quality?  Ok, I admit it, 4 out of 5 days I hit Starbucks for some coffee and I have been pretty pleased with them for a while now.  But my local Starbucks has dropped the ball and I sent in a complaint back on Feb 11, 2010 and never received a reply.  Here is my complaint:

I regularly visit the location on 9th line in Markham, ON - not sure of the exact address but you can see where I go on my Starbucks card 6054 0402 5851 ****

They never have those green cup plugs in stock (they are out of them about 80% of the time) - I am usually in a rush and get an extra hot coffee so I can drink it at work.  I have had the coffee spray out on me about a dozen times (and I ask for no foam) and have had to dry-clean my winter jacket twice already because of coffee stains (it costs $30 plus tax each time) - I have asked them why they seem to be the only Starbucks to never have these in stock and they tell me that it is the corporate office that gives them fewer than they ask for every-time.

I do enjoy your coffee but considering the premium prices you charge I would think you could at least make sure they have those plugs in-stock.

Hoping for a response soon….